Support

Most organisations want a long-term business relationship with their suppliers. In the world of web design, this requires four different types of on-going support:

Managing on-going changes

We want to help you maintain your site and become a valuable long-term business partner. Livewire has developed a methodology for managing change based around our online client area. This provides a simple and effective approach to requesting and processing changes to your site.

Ensuring the website is 100% operational

Livewire uses software monitoring tools which automatically register any problems with your site. If Livewire is managing the hosting, we will fix any problems directly on the server. If we are not hosting the site, we will inform you of the problem.

Web site statistics

Livewire integrates your site with Google Analytics to provide you with the latest statistical information. This enables you to analyse in detail site visitor numbers, pages viewed, most popular pages and feed this data back into the design process, helping to deliver the best online experience for your audience.

Creative input

Too often web developers consider that their job is done once they have implemented your site. At Livewire, we aim to provide continual creative input into the future development of our customers' web presence, be it a new photo gallery, adding video or integrating with popular social networking platforms. Bringing new ideas to the table is central to the long term relationship we seek with our customers.