Project Management

Web-based Client Area

We believe that having a simple yet effective methodology for implementing changes on behalf of clients is the key factor in ensuring that change is managed efficiently and satisfactorily.

To facilitate the process of change and development, we make a 'client area' available on our website, accessed securely via a login and password.

Livewire Design's project management tool is our key to ensure we get it right. This system enables the customer to view the entire history of their relationship with Livewire Design including all requested and completed changes, along with every sketch, HTML, image and word document relevant to a customer relationship.The customer can refer to this system at any time to see every item of work completed, when, by whom and who approved it.

How does it work?

1. Every change that the customer wishes to make is first logged on the client-area as a new item. This can be done by the client or by Livewire.
2. This item is then automatically dated and given a unique reference number and added to the list of items forming an effective 'to-do list' for that project.
3. The Livewire team is then automatically notified via email that the customer has a change pending.
4. The Livewire team completes the work, communicating directly where necessary with the customer.
5. When finished, the Livewire design team posts details of the work as a new item, next to the request.
6. The customer then receives an email via the system to inform him that the item is ready for sign-off (there could be several people emailed).
7. The customer logs on, checks and authorises the change.

The entries are not deleted but kept on the client area for reference even after the project is implemented so that you can always see what was requested, completed and when.

This method ensures that the confusion, which often accompanies using email as the sole method of project communication, is avoided. Many people can be involved in the project without the need for hundreds of emails spread over different PCs.

Livewire believes passionately in the long-term value of business relationships and our entire methodology is geared to ensuring that we continue to deliver value for each customer for years, not months.